Skip to content
Skip to navigation menu

 

Procedure

The following action steps apply 24 hours a day, 365 days a year.

  • Stay calm
  • Try to assess the immediate level of risk for the individual, yourself and those around you. If you do not feel confident to approach the individual or if you feel there is an immediate threat, call University Security 02920 874 444 or the emergency services 999
  • Follow the most appropriate action response. Explain to the individual what actions you are taking, keep them informed.
  • The situation is critical or urgent and requires immediate response.
  • The person needs immediate attention.
  • There is danger to self or others.
  • (i.e. the person is behaving violently, is hurt, is suicidal)
  • Call 999
  • Request an ambulance and/or police.
  • Provide as much relevant information as possible to the operator.
  • Inform University Security (24 hour line) 029 2087 4444 of the current situation and any actions taken.
  • Unsure if there is any immediate crisis, but concerned for the individual's behaviour, mental health or physical wellbeing.
  • Their behaviour is different from previous experiences. Others may be voicing concern.
  • Escort the individual to the Health Centre, 47 Park Place or call 029 2087 4810
  • If out of hours call NHS Direct 0845 4647
  • If threat of violence call University Security 029 2087 4444
  • Provide the individual with the Student Support Centre information.
  • Help them to book an appointment with an Adviser (drop-in sessions are available daily).
  • There is no danger to the individual or others, but the person is experiencing personal, work/academic or financial related issues.
  • Offer appropriate support, which may include listening to the individual's concerns, encouraging them to seek support and offering practical advice.
  • See useful contact list