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Complaints & Appeals

Complaints and Appeals

This page gives you information about the complaints and appeals process as an applicant.

The Admissions Framework documents all the regulations the University has regarding applicants including complaints and appeals.

The Complaints and Appeals Procedure

This procedure allows all applicants who are unhappy with the processing of their application or those who wish to appeal against the decision on their application an opportunity to do so.

Any complaint must include where the central administration or the Academic School has deviated from the admissions framework or school admissions policy.

You can appeal a decision where you have new information that would be relevant to your application and a good reason as to why this was not submitted with your original application, or to review the outcome of a decision, all evidence should be included in your appeal, especially where there are mitigating circumstances.

An appeal or complaint must be submitted within 28 days of the University decision by the applicant in writing by email or letter to the address at the bottom of the page.

Contact Information

Please include your full name and application number in all your correspondence.

Admissions Team: e-mail
Tel: +44 (0)2920 879999
Fax: +44(0)2920 876138
Post: Admissions Team, Cardiff University, McKenzie House, 30-36 Newport Road, CF24 0DE