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Partnership to Profit

01 March 2010

Tracey KillenTracey Killen

One of the UK’s leading retailers will reveal some of their key techniques designed to manage people at work in a keynote University lecture.

Tracey Killen, who is the Director of Personnel at the John Lewis Partnership, will deliver a University lecture entitled - From Partnership to profit: The John Lewis approach to managing people at work.

Hosted by Cardiff Business School and sponsored by ICI the lecture will outline the key methods that the John Lewis Partnership uses to manage it staff – helping to turn key partnerships into profit.

Tracey Killen is both the Director of Personnel and a member of the John Lewis Divisional Board. Tracey Killen joined the Partnership as an 'A' Level Trainee at John Lewis Bristol in 1982, where she served in a number of roles before being transferred to John Lewis High Wycombe as Merchandise Manager in 1995.

Later that year she was appointed General Manager, John Lewis Bristol and became General Manager, John Lewis Cribbs Causeway in 1998. Tracey was promoted to Managing Director, John Lewis Cribbs Causeway in 2000 and has been Personnel Director, John Lewis since July 2002.

Professor Edmund Heery, Cardiff Business School, said: "John Lewis is a British success story. It is a growing and highly successful enterprise that has weathered the recent difficult economic period extremely well. The success of John Lewis is often attributed to its distinctive employment practices and the fact that it is not a conventional business but a partnership, held in trust on behalf of its workforce.

"We are delighted to have Tracey Killen to come and explain the distinctive features of the John Lewis approach to managing people at work to staff and students at Cardiff Business School. John Lewis is increasingly seen as a model for other employers and there is interest in extending the partnership principle to the public sector. Tracey Killen’s lecture is extremely timely."

The lecture takes place at Cardiff University’s Julian Hodge Lecture Theatre, Cardiff Business School on Tuesday 2nd March at 6.30.

Further information or to reserve a place please contact Cardiff Business School’s Conference and Events team by telephone: 029 20 875730 or by e-mail: