The Inter-Library Loan service can help you obtain materials which are not held at any of Cardiff University's libraries.
- How do I make a request?
- What can be obtained?
- Is there a charge?
- Where do I collect my request?
- What is electronic document delivery?
- How does SED work?
- How do I use the SED service?
- How long can I keep an item and can I renew it?
- Who do I contact if I have any problems?
How do I make a request?
First check that the item you require is not available on LibrarySearch. Once you are sure that the library does not hold your item, there are two methods of making a request:
- Online Request (Staff, Postgraduate Researchers, Distance Learners and Cardiff & the Vale/Velindre NHS staff only) – log in to LibrarySearch and follow the link Inter-Library Loan Request (Staff & PGRs) at the bottom of the page.
- Paper request forms – available in all libraries. Please include as much information as possible on your request.
Most paper request forms will require authorisation. To find out who can authorise your Inter-Library Loan request, please check the list of authorised signatories for each School:
What can be obtained?
You may request books, articles, reports, conference proceedings, patents, standards etc. Please be aware that we may not be able to obtain some items such as pre-1900 material, manuscripts and maps. To request a British PhD thesis, please use EThOS (Electronic Theses Online Service) in the first instance; only place an Inter-Library Loan request if EThOS cannot supply the thesis you need
Is there a charge?
Requests are normally paid for by your School. In most cases authorisation will be required: see the Authorised ILL signatories list for details. Your home library will be able to confirm this for you. The current Information Services charges are listed below:
Loan (including postage)
Please use this service wisely.
Where do I collect my request?
Notification about books is usually sent by email to the address held on your library account. Please collect them from your home library. If you want to collect your request from a different library, please include this in the Notes field on the online ILL request form. Journal articles will be sent to you electronically.
What is electronic document delivery?
Where possible, journal articles will be sent to you electronically using Secure Electronic Delivery (SED). These encrypted PDF files are accessed using the plug-in called FileOpen. This is the default delivery option so please let us know when you make your request if you will need to receive your article in paper format instead.
How does SED work?
Your journal article or conference paper will be sent to you electronically from British Library. This will be sent to you in an email carrying a link to your article as an encrypted PDF document. Copyright also permits you to print a single copy for personal use.
How do I use the SED service?
If you are using a networked PC, you will need to make sure FileOpen has been installed. Install it from: Start > All Programs > CardiffApps > Browsers & Plugins > FileOpen Installer. It takes just a few moments to do and only needs to be done once. (Please see the screenshot image below).
To open the document on your home computer, you will need to make sure you have Adobe Reader version 4 or higher installed. The FileOpen plug-in will then be needed to open your documents. This is available from http://plugin.fileopen.com/. Once this has been installed, we recommend that you ensure you can open the British Library FileOpen Test Document. For Mac users, the plugin is http://plugin.fileopen.com/current/FileOpenInstaller.dmg.
For NHS LHB staff: please contact your home library if you are experiencing any problems downloading the plug-in.
Please note the conditions attached to the SED service:
Documents can be:
- opened more than once but only on the computer it was first opened on
- accessed for up to 30 days
- printed only once
Any attempt to access the document on another computer will fail due to digital copyright restrictions.
Please check the FileOpen FAQs for further information.
How long can I keep an item and can I renew it?
Book loans are normally for four weeks, electronic articles and photocopies are yours to keep. Books are issued to your library account so you can keep a check on the due date: please note that you cannot renew ILLs yourself on LibrarySearch.
We will send you a courtesy email approximately one week before your loan is due. A renewal request can be made by replying to the email: if your request is successful, you can check your library account for the new due date. Your School may be charged for renewals so please bear this in mind when requesting renewals: a maximum of 2 renewals is permitted.
Who do I contact if I have any questions?
Please contact your home library if you want to make a request. If you have already made a request, please contact the Inter-Library Loan team directly on CardiffILL@cardiff.ac.uk.