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IT help and advice

The IT Service Desk is first point of contact for IT support. The IT Service Desk handles all queries from customers, including fault reports, assistance with services, or suggestions for change and enhancements to IT services. 


Staff and students can find out more about the IT Service Desk by logging into the University intranet and visiting the 'Technical Help and Support' section


How to contact the IT Service Desk

You can contact the IT Service Desk by telephone, email, or in person.

To contact by telephone: +44 (0)29 208 74487

To contact by email: insrvConnect@cardiff.ac.uk

The IT Service Desk may be visited in person from 09:00 to 17:00 during normal University working days. 

We are located at:

40/41 Park Place

Cathays

Cardiff CF10 3BB 

IT Service Desk availability

The IT Service Desk is staffed from 08:00 to 17:00 hours, Monday to Friday (normal University working days).

From 17:00 to 22:00 there is a reduced telephone support service. Messages left outside of working hours will be answered as soon as possible on the next working day.

Please note that core working hours may vary with other technical teams.