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Support for Computer Equipment


Please note:

Microsoft is withdrawing support for Windows XP from 8th April 2014. After this date, there will be no new updates from Microsoft, exposing the University to increased risk from virus and malware. It is strongly advised that you do not continue to run an XP machine after this date.  

Find out more on the Information Security Framework blog.

Contact your Local Computing Representative or the IT Service Desk for advice about upgrading your operating system.



Computer equipment support policy

The rolling support programme is based on a four-year 'life' and comprises two years of full support and two years of partial support.

  • Full support - PC or Mac equipment (aged 2 years and less) will run any networked software application.
  • Partial support - equipment (aged between 2 and 4 years) will continue to run existing software, but may not be of a sufficiently high specification to run newer releases.
  • Unsupported - equipment (over 4 years old) runs at risk; it may continue to operate satisfactorily but there can be no guarantee that it will perform at acceptable levels or that compatible networked software will remain available.

This policy represents an division of resources between the support for existing systems and the development of support for new and updated software products and technologies.


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Purchasing recommendations

The current minimum recommended PC system configuration, suitable for future Windows XP and 7 requirements, is:
3.1GHz Core i3 Intel DQ67OW chipset with 4GB RAM, 160GB Hard Disk & 128MB Graphics VRAM.
(For full Windows 7 graphics features the graphics chipset must support DirectX 9 and have 128MB VRAM -  see  http://www.microsoft.com/windows/windows-7/get/system-requirements.aspx for more details).

The current minimum recommended Apple Mac system configuration, suitable for future network and software services, is:
Mac mini 2.3GHz Core i5 or iMac 2.5GHz Core i5 with 4GB RAM and at least a 250GB Hard Disk.

All PC and Apple Mac purchases by schools, departments and divisions should normally be made from approved suppliers.


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Supported equipment

The table below shows the supported life of minimum recommended systems.

 

IBM-Compatible Personal Computer (PCs)

     This is the caption
Min
configuration
End of
full support:
Not supported
after:
Support level: Power
Usage (Watts)
Running cost
per year
3.0 GHz Pentium 4
1GB RAM
80GB
mid 2007mid 2009UnsupportedNot available Not available
3.0 GHz Pentium 4
2GB RAM
80GB
128MB VRAM
mid 2008mid 2010 UnsupportedNot available Not available
3.0 GHz Pentium 4
2GB RAM
80GB
128MB VRAM
mid 2009mid 2011UnsupportedNot available Not available
2.0GHz Core 2 Duo
4GB RAM
80GB
128MB VRAM
mid 2010mid 2012Partial89£18
2.0GHz Core 2 Duo
4GB RAM
80GB
128MB VRAM
mid 2011mid 2013Partial89£18
2.6GHz Core 2 Duo
4GB RAM
160GB
128MB VRAM
mid 2012mid 2014Full89£18
3.1GHz Core i3
DQ67OW chipset
with 4GB RAM,
160GB HD &
128MB VRAM
mid 2013mid 2015Full89£18

 

Assumptions in the above table:
Working Hours (250 days x 8 hours use per day) = 2000 hours
Cost per kWhr = £0.10
Typical 19" LCD display power consumption = 40 Watts


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Apple Computers (Macs)

Minimum configuration details:End of full support:Not supported after:Support level: Power
Usage (Watts)
Running cost
per year
Mac mini or eMac G4/1.42GHz
iMac G5/1.8GHz
PowerMac G5/2GHz
all with 1GB RAM
mid 2007mid 2009 UnsupportedNot available Not available
Mac mini Core Solo 1.67GHz
iMac Core Duo/1.83GHz
PowerMac G5/2GHz
all with 1GB RAM
mid 2008mid 2010 UnsupportedNot available Not available
Mac mini Core 2 Duo 1.83GHz
iMac Core Duo/1.83GHz
PowerMac G5/2GHz
all with 2GB RAM
mid 2009mid 2011UnsupportedNot available Not available
Mac mini Core 2 Duo 2GHz
iMac 2.4GHz
with 4GB RAM
mid 2010mid 2012Partial64
82
£13
£17
Mac mini Core 2 Duo 2GHz
iMac 2.4GHz
with 4GB RAM
mid 2011mid 2013Partial64
82
£13
£17
Mac mini Core 2 Duo 2.26GHz
iMac 3.06GHz
with 4GB RAM
mid 2012mid 2014Full64
82
£13
£17
Mac mini 2.3GHz Core i5
or iMac 2.5GHz Core i5
with 4GB RAM
mid 2013mid 2015Full53
86
£11
£17

 

Assumptions in the above table:
Working Hours (250 days x 8 hours use per day) = 2000 hours
Cost per kWhr = £0.10
Typical 19" LCD display power consumption = 40 Watts

 

Apple MacBooks & MacBook Pros of similar age and specification to the above are also supported.

Recommended minimum operating system: OS X 10.6.8 "Snow Leopard" (with all security patches applied).