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You Said, We Did - Responses to Feedback

Students using a laptop.

Information Services carries out surveys and events to help identify what we do well and where we could improve.

We actively respond to the comments we receive. 

The 'You said, we did' pages detail some of the new services, improvements and other changes that have been made as a result of the survey findings and other comments we have received.


Feedback from the 'mystery customer' exercise in the University Libraries during 2014

Read feedback from 2014's eBook Week event 

Read the Information Services compliments report

Read the Library and IT responses to the National Student Survey, Postgraduate Research Experience Survey and Postgraduate Taught Experience Survey 2013 (PDF document)

Read feedback from the 2013 St David's Day feedback event

Read the findings of our 2012 survey of research postgraduates and staff

Read the 'You said, we did' web page from the 2011 Information Services survey of taught students