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Customer Care in Information Services

The new Cochrane Building.

Customer Care is an integral part of the library, IT, media, and advanced research computing services that Information Services provides for Cardiff University.

Our Customer Care policy sets out in greater detail what you can expect from Information Services, and in turn details what we expect from you when you use our services and facilities.

We are committed to providing a service which is friendly, helpful and responsive to your needs and do everything reasonably possible to ensure the reliability of our services.

You can expect our staff to be courteous, respectful and considerate at all times, and to respond to your enquiries promptly and efficiently.

You can help us to accomplish this by treating Information Services staff and fellow customers with respect and courtesy, and by following the Information Services regulations.