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Some practical FAQs - HUMSS

Q Cleaning isn't up to standard
A Tell your school representative or telephone (giving precise details):

Maintenance Hotline

Phone:++44 (0)29 2087 4477


Q Toilet needs re-stocking with paper/towels/soap
A Tell the porter, extn 76711/76515 or call the Maintenance Hotline

Q Furniture is broken
A Tell the porter, extn 76711/76515 - preferably in writing (written permission to remove it will be useful in a multi-occupied building)

Q Light bulbs/tubes are gone, diffusers/shades are missing
A Tell your school representative or call the Maintenance Hotline

Q HUMSS audio-visual aids aren't working
A Contact John Parry


Q Heating is kaput/burst pipes/blocked plumbing
A Tell your school representative or call the Maintenance Hotline

Q Shortage of chalk, blackboard cleaners, whiteboard cleaners in teaching rooms (NB Whiteboard marker pens are NOT supplied by HUMSS)
A Tell the porter, extn 76711/76515 - they are supplied with these materials by HUMSS

Q Problem in the car park
A Telephone SCTY 24 hr Control Room

The Security Centre

Phone:+44(0)29 2087 4445


Q Expecting visitors (eg for an Open Day)
A Telephone Barrier Lodge with details the day before if possible, extn 76717 and inform the porters, extn 76711/7651

Q Any other problems concerning the building or its environment
A If a room is part of your school, tell your school representative. If it is a 'public' space, inform the porters, extn 76711/76515 or telephone the Maintenance Hotline