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Cathays Park Hotline Procedure

Maintenance requests or faults may be reported directly to the HOTLINE on Ext: 74477 or via the Departmental Building Liasion Officer if available within the building or the Porter or Receptionist.

Requests from Residences should be reported to the Unit Managers who will then contact the HOTLINE.

N.B.  Lift Faults: these should be directed to the Security Control Centre on Ext: 74444, where a list is kept of service contracts. Security will then call out the lift company direct and update the Estates Division via the HOTLINE.

Maintenance Faults Hotline Procedure:

1. All callers will be asked for the following details:

  • Originator's Name
  • Department
  • A clear description of the fault/request
  • Building
  • Location

2. A job reference number will be issued to the caller.

3. The job is then sent directly via the QFM system to the Division's Direct Labour Organisation (DLO) for action. Each Job is prioritised according to the urgency of the fault reported.

4. In due course, the Estates Finance Section receive and record cost information on all maintenance jobs.

Hotline Request Forms

Reactive maintenance requests can also be submitted online using the following form:

Reactive Maintenance Request Form

Rechargeable Hotline Request:

Rechargeable maintenance requests for the Cathays Park are to be reported directly to the HOTLINE on Ext: 74477.

1.  The caller will be asked for the following details:

  • Originator's Name
  • Department
  • A clear description of the request
  • Building
  • Location
  • Rechargeable 20 digit cost code (which consists of your departmental cost code, analysis code and account code).

Please note that we are unable to process your request without the cost code.

2. A job reference number will be issued to the caller.

3. The job is then sent directly via the QFM system to the relevant section for action. 

4. The Estates Finance Section will receive and record cost information on all rechargeable requests and charge the department accordingly.