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Getting Help

Students can find the pressures of University life hard to manage; whether because of exams, coursework deadlines, or simply coping with the events life throws at you. If you are experiencing any of these difficulties, you may find it useful to look at our Self Help Resources page on the Intranet.

Had a 90 Minute Therapeutic Consultation in the Last Three Months?

If you have already had a 90 minute therapeutic consultation appointment in the last three months you may be eligible to move to ongoing counselling or wellbeing appointments. If you feel you fall into this category or, you were referred by your counsellor or wellbeing practitioner for ongoing appointments and you have not heard from us, please email us at and we will contact you to discuss your options. Please remember to include your name and student ID.

Interruption of Studies

If you are about to take an interruption of studies, please let us know on your application form.

We will be able to offer you short-term counselling or wellbeing appointments and help direct you to other agencies outside of University, should you need longer term support.

If you are already on an interruption of studies, unfortunately we will not be able to offer you ongoing counselling or wellbeing appointments. However, you are welcome to come along to our drop-in service Wellbeing Walk-In, so that we can help direct you to other agencies outside of University.

Returning to University following an interruption of studies?

If you would find it helpful to have one or two appointments to help you prepare for return to university, please do apply for support. Please make it clear on the form that you are returning to University from an interruption of studies and indicate your return date. Please note that if your interruption of studies has been 6 months or longer, we are obliged to inform the University Accounts & Insurance Officer for insurance purposes.

To Make an Appointment

Please complete our Online Questionnaire accessed via the Intranet. You may be contacted by our Student Wellbeing Team who will aim to provide timely support via a broad range of therapeutic interventions and professional services. Alternatively, you may be referred for one-to-one counselling with a member of our Counselling Team, face-to-face or online.

What Happens Next?

Once your questionnaire has been submitted, it will be processed by a member of our Student Wellbeing Team and you will receive a text acknowledging receipt. We will then make a recommendation for the next steps based on the nature of your referral.

Wellbeing interventions may include self-help resources; interactive workshops; Drop-In services, both face-to-face and online; wellbeing appointments, face-to-face, online and by telephone.

If you are referred for some one-to-one counselling you will receive a text from us requesting that you phone us to book an appointment. The initial appointment, called a ‘Therapeutic Consultation’, is 1.5 hours long and can be booked for either Cathays Campus or Heath Park Campus or online if you prefer Email, Instant Messaging or Skype.