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Employee Assistance Programme (EAP)

Have you used our EAP service?

If you've used our EAP service provision we'd really like to know what you thought of it; please complete our online feedback form and have your say.

What is the EAP?

It's a free, confidential service provided by the University for all staff. It offers advice and information to help you better prepare for and cope with life events – including the things that could potentially cause stress and anxiety.

How do I use it?

Support is available to you 24 hours a day, 7 days a week via the telephone or online. The programme’s advisors aim to answer your questions immediately or refer you to the most appropriate source of information.

Is the EAP a confidential service?

Yes, the service is confidential. No information which could lead to your identification will be given to the University, unless you provide your explicit permission to do so. Exceptions to this are where the safety of yourself or others is threatened.

What services are available?


For all staff:

  • Livewell Portal:

An information and advice resource offering user-friendly fact sheets, useful links and programmes designed to help you deal with today’s challenges and prepare for future events. You can access the Livewell Portal here, using username:cardiffuni.

  • Specialist Information

A specialist information service that provides answers and guidance on: rights and responsibilities; statutory procedures; and negotiating day-to-day obstacles. This includes debt and legal information and advice. You can access this service by calling 0800 282 193 at any time.

  • Telephone Counselling

24 hour, 7 day a week telephone counselling access.

Counsellors will help to clarify concern, explore options and provide support.

  • Face-to-face Counselling

The EAP can also arrange face-to-face counselling off site following your telephone contact, where necessary.


For managers:

  • Management consultations to help with difficult or challenging situations.
  • Online resources, with information on a range of management areas including: managing change; building resilience; giving feedback; handling conflict; time management; team building.