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Feedback

How to give us feedback?

  • You can email us directly at counsellingfeedback@cf.ac.uk (please let us know if you’d like a direct response and we'll aim to reply within ten working days).
  • Alternatively, you can choose from one of the options below and complete one of our online structured Feedback Questionnaires. These allow you (staff members and students) to tell us about the experience you had coming to counselling, or attending one of our workshops.

How can a student make a complaint?

  • If you feel you have cause for complaint you should write in the first instance to the Head of Counseling, Health & Wellbeing who will seek to deal with the matter informally.
  • If you wish to make a complaint against the Head of Counselling, Health & Wellbeing you should in the first instance write to the Director of REGOS who will seek to deal with the matter informally.
  • Should you wish to follow the University Complaints Procedure you should seek the appropriate section of the Corporate Compliance website.

How can a member of staff make a complaint?

  • If you feel you have cause for complaint you should write in the first instance to the Staff Counselling Manager who will seek to deal with the matter informally.
  • If you wish to make a complaint against the Staff Counselling Manager you should in the first instance write to the Director of OSHEU who will seek to deal with the matter informally.
  • Members of staff may want to read the Dignity at Work pages for information about where to go for support.

Feedback for counselling:

Student Counselling

 

Feedback for workshops:

 

Student Workshops
Staff Counselling

 

 

 

Staff Workshop

You might want to:

  • Thank us or a particular member of staff. We promise to let the appropriate person know.
  • Express your disappointment about part of the service you've received from us.
  • Pass on your ideas or suggestions about how we can improve.

What we’ll do with your feedback

  • We’ll go away and reflect on your comments.
  • If we receive any praise, we’ll look to ensure that we continue to do what worked. 
  • If you’ve been unhappy with some aspect of the service you’ve received, we’ll look to put things right. 
  • We will look to update this page with general comments about feedback we’ve received (and where appropriate, tell you about how we’ve responded).

- John Cowley, Head of Counselling and Wellbeing Services